Insurers increasingly use apps and drones instead of agents

Hobbyists aren’t the only ones using the phone and drone cameras to explore the world in new ways, as insurance companies are increasingly opting for “virtual” or “touchless” handling of claims. The Wall Street Journal cites the 2017 Future of Claims Study survey by LexisNexis Risk Solutions (PDF) which found that 38 percent of insurers don’t send employees out for physical inspections in at least some situations. One story mentioned says that Lemonade Insurance settled and paid out a claim in just three seconds using the AI bot connected to its app.Companies like DJI are tweaking their drones for property surveying that works for construction and insurance, while auto insurance companies are leaning on self-service apps to make estimates. According to the WSJ, this is a part of rising customer satisfaction with insurance claims over the last few years as measured by JD Power. It’s also something I unexpectedly got a closer look at earlier this year when I ran into a deer.

Source: Insurers increasingly use apps and drones instead of agents

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